VuMe Support

Open VuMe and point your camera at any supported card. Hold your phone steady, make sure the card is well-lit and fully visible in the frame, and the AR video will appear automatically once it's recognized — no tapping or QR codes needed.

Try the following: make sure you're in a well-lit area with no glare on the card, hold the camera roughly 8–12 inches away, and keep the card flat and fully in frame. If it still isn't working, try the included $1 bill test card from the onboarding screen to confirm AR scanning is working on your device, then contact us below.

AR video playback requires an internet connection the first time a card is scanned. If you're on a slow or unstable connection, the video may take a moment to load. Try moving to better Wi-Fi or cellular coverage and scanning again.

VuMe requires an iPhone or iPad running iOS 16 or later with ARKit support (iPhone 6s and newer, or any iPad that supports ARKit).

New cards are added regularly. If there's a card you'd like to see supported, let us know using the form below — we love hearing requests from collectors.

VuMe does not require an account to use. If you've shared personal information with us and would like it deleted, email us below and we'll take care of it.